One Million Hourly Workers Get Shift Done

Since 2010, When I Work has been on a mission to help hourly teams work better together by being the ultimate workplace operating system that powers the way they work, schedule, hire, track time, and operate efficiently.

By 2011 this mission was serving about 10,000 people. Last week, for the first time ever, over one million people are now active on When I Work every single month. Bringing the total number of hourly workers employed by When I Work customers to over 1.3 million. This equates to nearly 2% of the US hourly workforce.

Over 100,000 workplaces run on When I Work

To break it down, that’s over one million employees, managers, supervisors, and business owners that are scheduling shifts, filling shifts, covering shifts, completing tasks, trading shifts, working shifts, requesting time off, clocking in/out, posting jobs, and getting shift done. Over 80% are active weekly, and over 50% or 500,000 are active every single day. That’s real workforce engagement!

This milestone is not just a great achievement for the When I Work team, but it’s a huge win for our customers and their employees. They’re leading the charge to redefine what success looks like at their workplace. Check out what getting shift done looks like for the million people using When I Work each month.


Perhaps the most exciting aspect of this milestone is watching and supporting our customers transform the state of the hourly workforce at scale. Here’s a glimpse of what’s happening at scale on When I Work right now:

  • Employers are publishing more balanced and stable schedules, with the majority scheduling less than 5 hours of variability from week-to-week.
  • Fast and reliable shift coverage; over one third of shifts are filled in less than an hour.
  • The vast majority of employers are publishing schedules with more than one week notice, and in many cases more than two weeks notice.
  • The majority of employees find the flexibility they need with shift trading, improving employee satisfaction, and ensuring shift coverage; often in less than an hour.
  • Employers are reducing operating costs through better planning, employee accountability, and financial transparency.
  • Employees consistently find upward mobility with higher salaries when they switch jobs.

New laws promote workplace flexibility

Considering new laws—like the fair workweek—that promote workplace flexibility and fair scheduling are now a reality, the impact here cannot be understated and will only continue to expand. Stay tuned for future When I Work resources and tools that will help hourly employers understand, prepare for, and operate to the fair workweek.

We’re proud to be leading this transformation in partnership with our customers as the operating system that underpins the way they work, more efficiently, sustainably and profitably. Thank you to our customers and team for making this happen.


This article was also posted to LinkedIn.

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