In the retail industry, you can’t afford to waste time building schedules from scratch and tracking down employees, or worrying about who’s going to fill your open shifts. In order to build and sustain a successful retail business, you need to be able to spend your time on the sales floor helping and interacting with customers. When I Work makes scheduling simple for retail managers through our easy-to-use Scheduler, mobile apps, and text/email notifications.
The Features Your Store Needs
Make your schedule run smoother by viewing each employee's availability and preferences as you build the schedule.
Chaos-Free Shift Changes
Click to view the entire schedule, or quickly filter by position or location, so you never get lost in details again.
The Left Paw
"I love that when I use When I Work, I can clearly see the time savings. When I first used the app, it took me one hour to build the schedule. My second week using the app, it took me two minutes to create and publish the schedule."
-Sarah Greenstein, Owner
Easy-to-use and intuitive platform
Flexibility of mobile apps to view scheduling requests on-the-go
The Left Paw opened in May 2015 by Sarah Greenstein, a long time animal lover who wanted to offer a place to match the right pet with the right customer by supporting the needs of both. The Left Paw also offers grooming services as well as toys, bedding, and other goods to help build a lasting bond with pets.
Prior to When I Work, Sarah was employed at Forever Puppy Love where it took her about 1.5 hours per week to create the schedule for 17 employees. When she transitioned to The Left Paw, she knew that she needed to implement a tool to help her save time, reduce scheduling frustrations, and also allow her employees the flexibility of trading shifts and entering in their custom availability.
Sarah explored several apps and chose When I Work because of the intuitive platform. In the first week of the trial, it took Sarah 1 hour to build the schedule. For her second week, it took her less than 2 minutes to create and publish the schedule to staff. For a difficult scheduling week such as over the holiday period, it took Sarah 5 minutes to create and publish the schedule!
Sarah saw the most time savings when using Shift Templates and recurring shifts. Another time saving feature she uses is allowing staff to Swap/ Drop Shifts from the mobile apps. For additional oversight, Sarah requires Manager Approval for all Swap/Drop Shifts so her staff don’t fall into overtime. By using When I Work, Sarah can now spend more time focusing on growing her business!
"We first heard of When I Work from a neighboring retail business and decided to start a free 30 day trial to see if it could help Tersteeg's Grocery Store. We were able to quickly see time-savings of over 8 hours every week. Our Management team also spends less time trying to find replacements because employees can easily trade shifts from the mobile app."
-BJ Tersteeg, Store Manager
Reduced Employee Absenteeism
Tersteeg’s Grocery Store first opened in 1936 by Ed and Garnette Tersteeg. Since then, Tersteeg’s has remodeled and grown into a multi-generational family business housing a gas station, fresh bakery, deli, and produce.
Prior to When I Work, Tersteeg’s used Excel to create the schedule. With a large volume of part-time staff with changing availability preferences, Managers spent a lot of time sorting and tracking employee requests. If a scheduling change was requested at the last minute, managers spent valuable time off the floor to find a replacement.
Tersteeg’s started a free trial with When I Work based on the recommendation of a neighboring retail business. With an easy to use mobile app, employees adopted the new scheduling method in less than a week. Employees also felt empowered to find their own shift replacements by filing a swap/drop request which reduced the workload for managers.
As for training new team members, managers also enjoyed the When I Work registration email which provides all the items a new staff member needs to use the app successfully. For the Tersteeg team, When I Work has simplified the internal communication process to help managers save time and improve accountability. Now, they can continue to focus on expanding their family legacy!
Retail Hardware Store
17 employees | Multiple job roles: Sales, Managers, Cashiers, etc.
"We really like When I Work. We used to post the schedules in the break room and the employees were constantly calling me to find out when they were supposed to work. Now they get their schedules on line and on their phones. The shift reminders are awesome. Fully accessible by vast range of people from gadget junkies to pen & paper types. I probably have saved three hours per week by switching to When I Work."
-Chris Hindle, Store Manager
Saves Management 3 Hours Per Week
Hardware store committed to high levels of customer service and satisfaction. Proper staffing levels are key to a positive customer experience, but absenteeism can severely affect that experience.
Employee schedules were typically posted in the break room, but still employees constantly forgot when they worked, which resulted in lots of calls to the supervisor. Requests for time-off, shift changes, and swaps, increased time demands on management and was a hassle for employees.
By using When I Work, store managers can quickly and easily create the schedule and manage communications with staff. Employees like the ability to check and confirm their schedules online or from their phones using text messaging. When I Work saves the manager valuable time and employees are more engaged in the schedule.
The Cellular Connection
5 employees | Multiple job roles: Sales, Managers, etc.
"This is an awesome program and app! I love it! I use it for running my Verizon Wireless business. The biggest thing I like is when someone has a sudden need for time off. Before, that caused big problems with scheduling. Now it is a snap!"
-Al Nelson, Store Manager & Owner
Saves Management 3 Hours Per Week
Eliminated issues with last minute changes
The volume of business has been growing steadily over the past two years and the core staff of five people rotate roles and schedules on a regular basis. One day they are opening the store… and the next they could be closing.
Al Nelson, the store owner, has administrative as well as sales/managerial responsibilities… including scheduling. He previously created the schedule on a spreadsheet. Even though the schedule was posted in the break room and staff was given hard copies, they would still occasionally miss a shift or assignment. Managing the schedule for time-off requests and shift swaps were manually entered. This increased the time demands on management and was inconvenient for employees.
After implementing When I Work, setting up the schedule became easier and faster than ever before. Every employee can access their schedules online or through the When I Work application on their smartphone. Employee's are more engaged in the schedule and get notifications about last minute shift openings or changes. When I Work saves the manager valuable time and simplifies life for employees.