RETAIL EMPLOYEE SCHEDULING SOFTWARE

Success story: Schuler Shoes

Schuler Shoes, a 100-year-old family-run retailer, manages more than 250 employees across nine stores. Before using When I Work, managers spent 15–20 hours a week on spreadsheets. After switching to our retail employee scheduling software, they cut that time in half, and now use the extra hours to plan, hire better, and deliver even stronger customer service.

"When I Work allows the schedule to come to life and makes scheduling fun."

– Jim Dament , General Manager, Schuler Shoes

Grocery store discovers scheduling app that saves hours and empowers employees

Tersteeg’s Grocery Store was first opened in 1936 by Ed and Garnette Tersteeg. Since then, Tersteeg’s has remodeled and grown into a multi-generational family business housing a gas station, fresh bakery, deli, and produce.

"We first heard of When I Work from a neighboring retail business and decided to start a free 30-day trial to see if it could help Tersteeg’s Grocery Store. We were able to quickly see time-savings of over 8 hours every week. Our Management team also spends less time trying to find replacements because employees can easily trade shifts from the mobile app."

– BJ Tersteeg , Store Manager

Tersteeg’s Grocery Store was first opened in 1936 by Ed and Garnette Tersteeg. Since then, Tersteeg’s has remodeled and grown into a multi-generational family business housing a gas station, fresh bakery, deli, and produce. Prior to When I Work, Tersteeg’s used Excel to create the schedule. With a large volume of part-time sta with changing availability preferences, Managers spent a lot of time sorting and tracking employee requests. If a scheduling change was requested at the last minute, managers spent valuable time o the floor to find a replacement. We first heard of When I Work from a neighboring retail business and decided to start a free 30-day trial to see if it could help Tersteeg’s Grocery Store. We were able to quickly see time-savings of over 8 hours every week. Our Management team also spends less time trying to find replacements because employees can easily trade shifts from the mobile app.” Tersteeg’s started a free trial with When I Work based on the recommendation of a neighboring retail business. With an easy-to-use mobile app, employees adopted the new scheduling method in less than a week. Employees also felt empowered to find their own shi replacements by filing a swap/drop request which reduced the workload for managers. As for training new team members, managers also enjoyed the When I Work registration email which provides all the items a new sta member needs to use the app successfully. For the Tersteeg team, When I Work has simplified the internal communication process to help managers save time and improve accountability. Now, they can continue to focus on expanding their family legacy!

"Saved time & timesheet errors by auto-deducting unpaid breaks"

Turney’s Ace is a family-owned hardware store in Chesterland, OH. Doug Levin, the general manager, started using When I Work for all 30 employees three years ago. Previously, Doug and the store manager were using manual processes for scheduling and time tracking.

"The Auto-Deduct feature automatically deducts breaks we add to the shifts we schedule. Our office manager used to manually remove these breaks before processing payroll. Having unpaid breaks automatically removed has really saved us time and reduced errors in our timesheets. "

– Doug Levin , General Manager

The manual time tracking process was taking the office manager 4 hours per week to prepare timesheets for payroll. Aer implementing When I Work’s Time Tracking & Attendance product, the office manager is now spending less than an hour per week preparing timesheets for payroll. A key contributor to this 3 hour time savings has been When I Work’s Auto-Deduct feature that automatically removes scheduled unpaid breaks from the timesheet. Doug shared the impact Auto-Deduct has had on the business, “The Auto-Deduct feature automatically deducts breaks we add to the shifts we schedule. Our office manager used to manually remove these breaks before processing payroll. Having unpaid breaks automatically removed has really saved us time and reduced errors in our timesheets.".