Online Professional Services & Education Scheduling Software

Since 2009, Mathnasium of Richmond, VA has been offering math tutoring and homework help to hundreds of students to kids in grades K-12. It was James’ personal passion for mathematics which led him to discover a large frustration gap that many children feel towards mathematics. James joined the Mathnasium community and now employs passionate experts of the Mathnasium Method™.

Prior to When I Work, James used a Google Spreadsheet to manage his schedule across multiple locations. However, as James expanded the business, he realized that it lacked key features such as a history of all time off requests. It became evident to James that with all the incoming requests from his millennial workforce, he needed a real-time way to show schedule updates

James chose When I Work because it promoted shift accountability among his staff in addition to addressing his other reporting/ exporting requirements. For example, James requires staff to explain why they are dropping a shift. Employees can also see scheduling changes, get notifications via email and SMS/ push notifications, as well as file requests all through one app without having to wait for James to manually edit the Google Spreadsheet schedule.

Using When I Work at Mathnasium of Richmond, VA simplified team communication. With a reduction in employee absenteeism and an increase in staff accountability, James can focus on expanding his business beyond the Richmond, VA metro state area. He recently acquired Mathnasium of McLean- his first location outside the Richmond market.

For Dustin Fedako, CEO of Compost Pedallers, the goal was to develop a sustainable urban waste management model in the City of Austin, TX. Founded in 2012, Compost Pedallers utilizes a community of local bicyclists to collect compostable material from residential, urban farms, and commercial businesses to reduce the city's carbon footprint.

Prior to When I Work, Compost Pedallers relied on Google Calendar. One of the largest struggles for employees was that they had no method of communicating their part- time availability to management. This caused many shifts to be dropped/ swapped and caused a lot of frustration between Managers and Employees. Additionally, Managers also had minimal insight into whether employees showed up to work on time.

Compost Pedallers selected When I Work for their business because employees could regularly update their preferred availability as well as acknowledge upcoming shifts from their mobile apps. Managers were also able to train themselves through the Video Tutorials and Help Center Articles to save approximately 4-5 hours every week from processing swap/drop requests and adjusting the schedule.

To improve employee accountability, Compost Pedallers activated Mobile Clock in which allows employees to clock into their shifts from the mobile apps as long as they were within the company’s selected GPS radius. Since purchasing the app, James Brownie, the Compost Pedaller's Field Manager can quickly communicate scheduling changes that fit their decentralized workforce and focusing on building an more efficient and happier team. This is especially critical as Compost Pedallers have already gained both national and international interest to expand their eco-friendly business model!

As Supervisor for a Domestic Carrier at DCA (Arlington, VA Airport), Jessika’s day is busy with managing a range of Guest Services functions in addition to operational auditing. Prior to When I Work, Jessika used an Excel spreadsheet to manage scheduling which took on average about 2-3 hours per day. However, with a growing list of responsibilities, Jessika soon realized she needed a more efficient way to complete her scheduling tasks.

Jessika selected When I Work because it provided the time-savings and flexibility she needed. With the customizations in her App Settings, she can allow employees to easily Trade Shifts. She also built Shift Blocks for her most common shifts to save time when populating her schedule. Employees also enjoy the flexibility of accessing an up-to-date schedule from the Mobile Apps and receiving reminders about upcoming shifts. When Jessika transitioned to When I Work, she was able to reduce scheduling to just 10 minutes a day!

Using When I Work simplified Jessika's operational management with the additional benefit of improving team communication. With an intuitive platform, Jessika can spend less time worrying about employee absenteeism and more time focused on her other Guest Services responsibilities!