Online Theme Park & Entertainment Scheduling Software

Museum Hack was founded by Nick Gray to help share his passion of museums. As part of their success, Museum Hack offers fun, interactive and engaging tours that draw young and diverse visitors. Museum Hack also does private tours for companies which are optimized for team building but just as fun as the public tours. Although it’s roots started in New York City, Museum Hack has now grown to multiple cities such as San Francisco and Washington D.C.!

Prior to When I Work, Nick managed his employee scheduling via Google Calendar. However, he soon discovered that there was no ability to track shift accountability, no easy way to drag and drop shifts around on the calendar, and the implementation of shift reminders was difficult for staff. It became clear to Nick that with a dispersed workforce operating in different time zones, the only way to remain efficient was to bring all his scheduling into a centralized app.

Nick chose When I Work because with the Mobile App, he has quick visibility to who is working today. If a new tour request comes in, he can also use Shift Blocks to add popular shifts quickly into the schedule. Employees also benefit from the Mobile App because they can sign up to receive automated shift reminders and never be late to meet guests.

By using the time-saving features When I Work provides, Nick can now focus more time on ways to grow the business. Join us in congratulating Museum Hack for reaching $1 million in sales this year!

Woody's Yogurt shop is owned by father and son, Michael and Brian Woodson. Brian is the Operations Manager and is in charge of hiring and scheduling employees.

Woody's was founded in 1998 and is located in Mill Valley, California, a small town just north of the Golden Gate Bridge. It offers a rotating stock of ice cream and frozen yogurt flavors to match the season. It has deep roots in the community and has supported many local schools and sports teams over the years. They also hire local high school and college students.

Brian’s hiring fluctuates with the seasons. In the high season, Woody’s employs approximately 15 employees and during the low season, employs approximately 5 employees. Prior to using When I Work, the Daytime Manager used a paper calendar posted to the staff room to share the employee schedule. Employees would then come into the shop to copy down their shifts for the upcoming week. All time off requests and employee availability information were written onto the paper calendar.

Brian selected When I Work because it was built to improve team communication as well as improve employee accountability. With the mobile app, employees can quickly gain access to their schedule, receive text reminders of upcoming shifts, and easily trade shifts with colleagues. Prior to When I Work, trading shifts required a lot of legwork from Managers to find replacements, and now it takes a couple clicks in the app!

Employees love When I Work and it took about one week to adopt the app into their store’s workflow. Brian also explained that When I Work offered Live Chat and email assistance so they feel comfortable asking questions. He’s now completing his weekly scheduling in 10 mins!

Goldfish Swim School of Reston, VA specializes in offering a safe and engaging environment to help children build their confidence and develop a lifelong passion for swimming. As part of their success, they employ millennials throughout the year to create a flexible curriculum that accom-modates all students. In addition to regular classes, they also host birthday parties and other fun special events!

Prior to When I Work, it took about 8 hours a week to oversee scheduling for 20 staff members on Excel. Because much of the business is consistent throughout the year, Tommy found that he was spending a lot of time copying and pasting shift information repeatedly on his Excel schedule. It soon became evident that in order to expand the business, Tommy needed to find a more efficient way of managing scheduling and time clock demands.

Tommy chose When I Work because it offered the ability to create shift templates for his most frequently scheduled shifts. Now, instead of copying and pasting information repeatedly, he can load in a pre-populated shift template with two clicks. He also enjoys the flexibility of adding OpenShifts™ when a special event requests comes in.

Tommy also chose to activate mobile clock in to provide his employees the option to clock in for their assigned shifts without waiting. Employees are also encouraged to review their timesheet and turn on shift reminders to reduce absenteeism. Using When I Work was a clear choice for Goldfish Swim School of Reston, VA as it was able to simplify scheduling demands and allow Tommy to grow his business. He’s now scheduling 45 employees in less than 15 minutes per week!

Barrie, Ontario KOA Campground specializes in providing a seasonal family-oriented campground in Central Ontario, Canada. In addition to the stewardship of the 60 acres of pine trees, Aaron Raposo (General Manager) and Lindsay Krant (Front Desk Supervisor) also oversee the modern amenities including two heated pools, a playground, a pizza shop, and a mining centre.

Prior to When I Work, Aaron and Lindsay tried scheduling using Excel as well as ShiftPlanning for their 25 staff members. With Excel, scheduling was tedious and all shift swap and drop requests required a complete new draft of the schedule which took several hours. With ShiftPlanning, flexibility in adding new custom shifts on-the-fly was limited.

Aaron selected When I Work because it was easy for everyone to use, helped him save time through Schedule Templates, and offered flexibility to process scheduling changes from anywhere on the Mobile App. Aaron and Lindsay can now create a schedule 1 month in advance in less than 1 hour!

Using When I Work also simplified the internal processes of time clock management. Employees can quickly clock in from the Mobile App when they arrive to the campground. Aaron also gets a notification through the Mobile App if an employee clocks in late for their shift. This gives Aaron a quick way to know who is working at all times.

Because the campground is active for only 6 months of the year, Aaron also enjoys the cost savings of hibernating their account during the off-season. Now, with a reliable app to monitor scheduling and time clock requirements, Aaron and Lindsay can focus on offering exceptional customer service and finding new ways to grow their award winning campground!