Online Hotel & Resort Scheduling Software

Garrett first encountered When I Work when he was the front office manager at SpringHill Suites and was looking for a more efficient way to schedule the guest services team. Prior to When I Work, he used a paper system to track employee availability, scheduling changes, and manually edited the schedule which took a lot of time and focus away from the business.

After evaluating several tools in the market including ReadySetWork, Garrett ultimately selected When I Work because it was built for the 24 hour business. As a hotel, Garrett needed the ability to process scheduling changes from anywhere and update his team in real-time.

For a successful Guest Services Team, Garrett relied on the team communication features in When I Work. Using annotations, Garrett can share business announcements about upcoming events in town. He can also block time off requests for special event days. He also discovered that the app helped reduce absenteeism and improve employee accountability through shift reminders.

When the Courtyard Downtown Salt Lake City opened in October 2015- Garrett knew he needed to implement When I Work. Garrett has since expanded his scheduling responsibilities to multiple departments including events and bistro and can complete his scheduling in less than 15 minutes.

Using When I Work has helped Garrett save time, improve team communication, reduce absentee-ism, and offered more schedule visibility for both management and staff. Now, when a new team member joins, Garrett only has to spend a couple minutes explaining the basic functions of the app and his staff is ready to start working!