FOOD & BEVERAGE
How BlackStack Brewing Transformed Team Management With When I Work
Problem
Managing a busy brewery and taproom can be complicated. Especially when you start as a very small business, with eight employees, and grow to a workforce of 38 people in a few short years.
Solution
Start with When I Work to ensure you have the right coverage now, and grow with your business as you expand, so your customer service is always up to your standards.
When BlackStack Brewing was just getting started, owner Shawne Murphy-Johson knew that “not all the Johnsons are particularly organized.” She had an appreciation for how software could help them keep things on track and grow comfortably, so they set out to find one. The front-of-house staff choose When I Work because it was so easy to navigate, and they’ve been using it ever since.
As they’ve expanded to a staff of 38, When I Work has been right for them at every stage of growth. “We’ve never felt like we needed to make a different decision,” she said.
Plus, the BlackStack Brewing staff really loves When I Work, too. It makes switching shifts and requesting time off easy for them, and they love how user-friendly the app is.
The best part of When I Work for the BlackStack Brewing team is that it just works. They have a lot of moving parts, and they appreciate that they don’t have to worry about scheduling. They know that they’ll have the right shift coverage and they have enough people to ensure they’re upholding their high standards of customer service.
The best part of When I Work for the BlackStack Brewing team is that it just works. They have a lot of moving parts, and they appreciate that they don’t have to worry about scheduling. They know that they’ll have the right shift coverage and they have enough people to ensure they’re upholding their high standards of customer service.