How to Motivate Your Restaurant Employees

Guess what happens when a restaurant has happy, motivated employees? It thrives. Customers are impressed by the incredible customer service….

25 Employee Incentive Ideas That Won’t Break The Bank

The most expensive thing you can do is to lose valuable employees. Yet you are in a competitive workforce with…

How to Be More Productive at Work: The Epic Guide

There’s a race on, where you work. You’re a part of it. And no, it’s not the rat race. It’s…

Employee Management: The Tools, Tips, and Processes You Need to Build a Better Team in 2016

Employee management. Piece of cake, right? Absolutely not–it’s probably the most challenging aspect of your business. Employees are your most valuable…

7 Proven Ways to Boost Employee Loyalty at Your Restaurant

Restaurant News reported that, in 2014, the annual turnover rate for hourly restaurant employees hovered at 94%. By that count,…

25 Tips for Boosting Customer Loyalty at Your Restaurant

More than 70% of customers visit a restaurant once and never go back. These one-time visitors aren’t the bread and…

The Biggest Restaurant Management Trends You Need to Know About in 2016

With over 1 million restaurants in the United States, there’s a lot of pressure to compete for customers. New restaurants…

7 Tips for Reducing Employee Churn At Your Restaurant

You work hard to hire the right people at your restaurant, so it’s frustrating when you are constantly losing good…

Everything You Need to Know to Boost Employee Productivity

Boosting employee productivity means boosting your bottom line. You could say that employee productivity was merely how much an employee…

9 Simple Ways to Invest in Your Employees and Combat Turnover

Most leaders can agree that employee development is a critical part of creating a lasting business. But many leaders assume…

8 Ways to Make Scheduling Easier at Your Business

You have employees that are juggling school, families, or additional jobs, and you are trying to juggle all of that…

8 Mistakes Most Restaurant Owners Make When It Comes to Hiring and Managing Employees

Restaurant owners wear a lot of hats: personnel manager, HR recruiter, marketing director, chef, bartender, and host. Depending on the…

8 Easy Ways to Bring New Customers to your Restaurant in 2016

Every restaurant wants more new customers. Why wouldn’t they? A steady stream of new faces means more word of mouth…

An Epic List of Great Team Building Games

Update: After over 100,000 people read our original team building games post, we decided to make an updated version that’s…

Hire The Best People With This Customer Service Job Description [TEMPLATE]

Customer service is crucial to the success of your business because of two very good reasons: It’s more profitable to…

Level Up Your Management Skills By Adopting These 5 Traits

Like a lot of things in life, managers run the gamut from fantastic to terrible. There are horror stories of…

The 11-Step Process For Boosting Brand Loyalty

Brand loyalty is like creating a default setting in the minds of your customers where, without thinking, they choose your…

New Book: The People Management Handbook

The best-kept secret and hardest lesson that no one tells you when you become a manager of people is this:…

What Makes a Good Leader? The Mini-Guide

David had been passed over for two promotions. This, despite his efforts to continue his education and training, and despite…

Employee Retention: How To Beat The Odds and Keep Your Best Employees Around Longer

If you’re like 63% of employers, your top priority isn’t increased sales or finding more customers. It’s employee retention. Surprised?…

The Complete Guide To Customer Feedback

Some people dread getting customer feedback. No business owner wants to hear that they did it wrong. That their products…

Why Your Small Business Needs To Be Investing In Customer Delight

Small businesses are always struggling on an uneven playing field, seemingly competing with big businesses that can offer both their…

8 Tricks For Boosting Your Productivity At Work This Week

If you ask most people what superpower they wish they had, no one would say “productivity.” It’s too ordinary and…

How and Why To Perform Effective Exit Interviews For Employees

Jim worked at Widgets, LLC for five years. He was hired with great excitement, having come with excellent recommendations and…

How To Use Standard Operating Procedures To Become A More Productive Manager

Managers are often burdened with the task of leading a team and delivering personal results. Because of this, most managers…

Your Complete Guide To Team Management In 2016

You do not want to herd cats. Getting those independent and stubborn critters to go in the same direction towards…

The Complete Guide To Skyrocketing Your Customer Service Skills

If you’re not convinced that customer service matters more than just about anything else, review these stats that we recently…

23 Proven Ways To Boost Customer Satisfaction

Satisfied customers are the Holy Grail for any business. These are the customers that are loyal and that provide great…

Everything You Need To Know To Boost Customer Retention

Marketing is all about getting new eyeballs on your site, and new feet in the door, right? New customers are…

How To Measure & Boost Employee Satisfaction

Whether it’s with a summer vacation, a new dress, or a job, people care about having experiences that satisfy them….

A Quick Guide on How To Provide Amazing Customer Service

You’re about to go on a ski trip, and you order new gloves from an online website. You’re pumped, but…

Epic Guide To Managing Millennials In The Workplace

Baby Boomers are the largest generation of active workers. Their workplace strengths are, according to Ivey Business Journal, their “organizational…

How To Build An Effective On-The-Job Training Program

Let’s start with a terrifying fact for employers: 40 percent of employees who receive poor (or no) on-the-job training leave…

The Schedules of 20 Famous People, Past & Present [Infographic]

If you want to be successful in life and in your career, you have to develop consistent habits. Many of…

A Quick Guide To Marketing Your Business Online

There are so many tools you can use to market your business online, you might think it’s just too hard…

How To Solve Your Biggest Employee Retention Problems

There are many reasons why employees leave a company. Most of them are avoidable. You may already be working to…

The Top Leadership Qualities Every Manager Needs

Good leadership can be difficult to spot– sometimes leaders are quiet, leading by example. Other times, they’re front and center,…

The 12-Step Process For Improving Your People Management Skills

People aren’t easy to quantify and control. We all have our individual hopes and dreams, as well as our own…

The Comprehensive List of Employee Engagement Activities

You want employees who are excited to come to work and ready to contribute. Engaged employees are good employees, and…

Employee of the Month by When I Work [CONTEST]

Every employee deserves to be recognized for their hard work, but as a small business owner, it’s not always feasible….

Where To Go To Find The Best Hourly Employees

Hourly employees are in demand across the nation. How do you find hourly employees that are motivated and committed to…

The Complete Guide To Employee Development

Ever hear the phrase “if you’re not growing, you’re dying?” When it comes to our careers, this simple maxim is…

How To Write An Effective Employee Handbook

What if there was one tool that could keep all of your employees on the same page, knowing exactly what…

A Quick Guide To Effective Employee Engagement

You wouldn’t be a company if you didn’t have employees. And, if you want to be successful in business, you…

8 Ideas For Bringing New Customers Through Your Doors This Summer

Summertime, and the living is easy. …Except when you’re a business owner trying to usher new customers into the door….

How to Manage a Disgruntled Employee

We’ve all seen disgruntled employees. They’re unmotivated, decline to join in on team activities, and don’t seem to respect the…

5 Must Do’s for Every Hospitality Operator in 2015

When a new hospitality-related regulation is enacted, our organization is often the first call restaurant and bar owners make. Here…

How To Battle Employee Turnover

If you believe that your employees are your biggest resource, then you know the damage high employee turnover does to…

6 Experts on How to Grow a Successful Business in the Restaurant Industry

If you’ve ever thought about starting or taking over a business in the restaurant industry, now might be the perfect time…

A Quick Guide To Managing Part-Time Summer Employees

Summer is more than a trip to the beach. For your business, it’s an opportunity to take advantage of seasonal…

Employee Benefits: Everything You Need To know To Stay Competitive

Scrimping on employee benefits isn’t the way save a few bucks. Employee benefits are more than just the standard healthcare/retirement…

Using Employee Recognition to Prevent Workers From Quitting

One of the worst feelings a manager can have is that sudden cold dread when a top-performing employee gives their…

The Complete Guide To Human Resources For Small Business

Human resources is probably one of the more complicated aspects of running a small business. The complexities of working with…

The Management Skills You Need To Lead Your Team

Leading a team is every kid’s dream. Who doesn’t want to be the hero that slays the enemy, gets the…