Sections:

customer_service_job-01

Hire The Best People With This Customer Service Job Description [TEMPLATE]

Customer service is crucial to the success of your business because of two very good reasons: It’s more profitable to…

level_up-01

Level Up Your Management Skills By Adopting These 5 Traits

Like a lot of things in life, managers run the gamut from fantastic to terrible. There are horror stories of…

brand_loyalty-01

The 11-Step Process For Boosting Brand Loyalty

Brand loyalty is like creating a default setting in the minds of your customers where, without thinking, they choose your…

blog_image

New Book: The People Management Handbook

The best-kept secret and hardest lesson that no one tells you when you become a manager of people is this:…

good_leader

What Makes a Good Leader? The Mini-Guide

David had been passed over for two promotions. This, despite his efforts to continue his education and training, and despite…

beat_the_odds-01

Employee Retention: How To Beat The Odds and Keep Your Best Employees Around Longer

If you’re like 63% of employers, your top priority isn’t increased sales or finding more customers. It’s employee retention. Surprised?…

customer_feedback-01

The Complete Guide To Customer Feedback

Some people dread getting customer feedback. No business owner wants to hear that they did it wrong. That their products…

customer_delight

Why Your Small Business Needs To Be Investing In Customer Delight

Small businesses are always struggling on an uneven playing field, seemingly competing with big businesses that can offer both their…

boost

8 Tricks For Boosting Your Productivity At Work This Week

If you ask most people what superpower they wish they had, no one would say “productivity.” It’s too ordinary and…