Why restaurants should use text messaging for scheduling employees.

Restaurant managers have the difficult job of trying to create a well-organized schedule that takes into account the various availability of each employee — not to mention the challenge of communicating with staff when the schedule changes. While schedule management can be a challenge, restaurant employees also have their work cut out for them; Juggling multiple jobs, class schedules and family responsibilities often results in a chaotic schedule outside of work.

Schedule management and knowing when you work can operate on many levels, so we took schedule accessibility beyond the internet with our 2-way text messaging feature. While we obviously can’t downplay the benefits of having the entire work schedule available online and through iPhone and Android Scheduling Apps, When I Work’s text messaging capability empowers virtually any mobile phone user and fundamentally changes the way schedules are managed. How so? Check it out:

    • Say your employee needs someone to take a last-minute shift. Instead of calling work to obtain the numbers of each employee, When I Work allows employees to send out group text messages. They find a replacement quickly, and the restaurant flows just as the original schedule had planned.
    • In the service industry, events naturally come up that disrupt the schedule. With text messaging, managers don’t have to go through and call each employee separately, or hope that they check the schedule to see the changes. When something shifts, employees are notified of changes instantly via text message. If an event leaves you needing to fill or add a shift, find last minute replacements in minutes with an “OpenShift” announcement via text message.
    • If your employee has a lot of things going on, they may need a reminder of the exact time of an upcoming shift. Fortunately, they don’t need to have an internet or smartphone connection to get this information. Employees text “SHIFT” to instantly get their next shift details texted back to them. They can even setup shift reminders that will automatically send them a text message 2 hours before their shift reminding them when they need to be at work.
    • It doesn’t stop with shift-related tasks. Trades and Time-Off request approvals can be moderated via text message by replying with keywords like “ACCEPT” or “CANCEL.”

When I Work not only takes the work out of dealing with schedule changes, but also eliminates the waiting game by soliciting instant response and approval for staff and management. A text message enabled schedule builds efficiencies, allowing both managers and staff to focus on the more crucial responsibilities, and as a result improving productivity across businesses.

Why restaurants should use text messaging for scheduling employees.