It is no surprise that the restaurant industry is one of the largest industries in the United States. Bizologie reports that 12.8 million people are employed within the industry, which explains the huge impact it has on our economic job market. According to Dawn Sweeney, president of the National Restaurant Industry, “The restaurant industry strongly contributes to the health of our nation’s economy by driving job growth across industry segments and providing rewarding career and employment opportunities for millions.” I’m not surprised that its impact on our economy is great. Everyone likes to go out to eat or hit up a happy hour every once in while, but I fear the future will hold a different story as technology advances within the industry.
Fast Company created a list of technological changes to the restaurant industry and serving robots is just one of the seven ways technology is going to change the way we eat. Apps are making it easier to replace the server by simply giving the diner a pad to use to peruse the menu and send their order in. No waiting necessary. This may make life easier for diners but what about human contact and the awesome jobs restaurants are creating? Are they to disappear because robots and iPads can do a better job?
Technology isn’t all bad when it comes to the restaurant industry. It is proving valuable when it comes to finding restaurants and creating reservations, thanks to the Urbanspoon RezBook app. Interactive menu apps are also making dining a more enjoyable experience for those who want to know everything about what they are eating and drinking. There’s even this great employee scheduling app that many restaurants use to make life easier for their managers, servers, cooks and bartenders. ;) These are great examples of how technology can help grow the restaurant business, but there’s no need for it to take away the human connection, and jobs, that server and hostess positions provide.
The restaurant industry is booming right now and technology is making it easier to find good deals, create reservations fast, and provide fun service, but it may also cause a decline in the job market. I say let’s keep real people in the industry and let the robots take a hike.Robots Serving in Restaurants? Chad Halvorson