10 Creative Tips to Improve Employee Morale

Employee morale is a key factor in determining whether an employee stays or quits. This is why improving the team…

Everything You Need to Know About Diversity in the Workplace

Diversity is one of those buzzwords that make employers nervous. It seems wrapped up in legalities and current events, making…

The Master Guide to Advancing Your Customer Service Skills

Great customer service should not be difficult. After all, according to a 2009 study, happy customers only want two things:…

RSVP Now For Our Upcoming Employee Appreciation Webinar

Update: the deadline to register and attend this live webinar has passed, but you can still go here to watch the…

New Overtime Pay Rules Are Coming: How Business Owners Can Prepare

The U.S. Department of Labor just announced new regulations that will double the salary threshold for overtime pay from $23,660 to $47,476. The new rule,…

Why You Need to Invest in More Employee Training

On the budget-cutting block, employee training is a prime target. It’s expensive, it’s time-consuming (and time is money, after all), and…

6 Tips to Handle Employee Conflict in the Workplace

Conflict is expensive. It leads to employees who, instead of working, are participating, avoiding, or trying to manage pointless conflicts…

How to Write the Perfect Restaurant Manager Job Description

Restaurants thrive when a motivated manager is in place. Not only do they keep employees productive and constantly improving within…

70 Awesome Ways to Motivate Employees

When it comes to growing your business, you can use all the fancy tools and systems you want: but if…

How to Motivate Your Restaurant Employees

Guess what happens when a restaurant has happy, motivated employees? It thrives. Customers are impressed by the incredible customer service….

25 Employee Incentive Ideas That Won’t Break The Bank

The most expensive thing you can do is to lose valuable employees. Yet you are in a competitive workforce with…

How to Be More Productive at Work: The Epic Guide

There’s a race on, where you work. You’re a part of it. It’s a race to be productive, which certainly sounds…

Employee Management: The Tools, Tips, and Processes You Need to Build a Better Team in 2016

Employee management. Piece of cake, right? Absolutely not–it’s probably the most challenging aspect of your business. Employees are your most valuable…

7 Proven Ways to Boost Employee Loyalty at Your Restaurant

Restaurant News reported that, in 2014, the annual turnover rate for hourly restaurant employees hovered at 94%. By that count,…

25 Tips for Boosting Customer Loyalty at Your Restaurant

More than 70% of customers visit a restaurant once and never go back. These one-time visitors aren’t the bread and…

The Biggest Restaurant Management Trends You Need to Know About in 2016

With over 1 million restaurants in the United States, there’s a lot of pressure to compete for customers. New restaurants…

7 Tips for Reducing Employee Churn At Your Restaurant

You work hard to hire the right people at your restaurant, so it’s frustrating when you are constantly losing good…

Everything You Need to Know to Boost Employee Productivity

Boosting employee productivity means boosting your bottom line. You could say that employee productivity was merely how much an employee…

16 Simple Ways to Invest in Your Employees and Reduce Turnover

Good help is hard to find—and even harder to lose. As a business owner, employee turnover doesn’t just eat into…

8 Simple Tips to Help You Schedule Employees

Your employees juggle school, families, or additional jobs… and you are trying to juggle all of that in your employee…

8 Mistakes Most Restaurant Owners Make When It Comes to Hiring and Managing Employees

Restaurant owners wear a lot of hats: personnel manager, HR recruiter, marketing director, chef, bartender, and host. Depending on the…

8 Easy Ways to Bring New Customers to your Restaurant in 2016

Every restaurant wants more new customers. Why wouldn’t they? A steady stream of new faces means more word of mouth…

32 Team Building Games Your Whole Team Will Love

Team building games are a fun and creative way to get your team connecting and working together. Finding the right exercise…

Hire The Best People With This Customer Service Job Description [TEMPLATE]

Customer service is crucial to the success of your business because of two very good reasons: It’s more profitable to…

Level Up Your Management Skills By Adopting These 5 Traits

Like a lot of things in life, managers run the gamut from fantastic to terrible. There are horror stories of…

The 11-Step Process For Boosting Brand Loyalty

Brand loyalty is like creating a default setting in the minds of your customers where, without thinking, they choose your…

New Book: The People Management Handbook

The best-kept secret and hardest lesson that no one tells you when you become a manager of people is this:…

How to Be a Good Leader at Work: The Mini-Guide

David had been passed over for two promotions. This, despite his efforts to continue his education and training, and despite…

Employee Retention: How To Beat The Odds and Keep Your Best Employees Around Longer

If you’re like 63% of employers, your top priority isn’t increased sales or finding more customers. It’s employee retention. Surprised?…

The Complete Guide To Customer Feedback

Some people dread getting customer feedback. No business owner wants to hear that they did it wrong. That their products…

Why Your Small Business Needs To Be Investing In Customer Delight

Small businesses are always struggling on an uneven playing field, seemingly competing with big businesses that can offer both their…

8 Tricks For Boosting Your Productivity At Work This Week

If you ask most people what superpower they wish they had, no one would say “productivity.” It’s too ordinary and…

How and Why To Perform Effective Exit Interviews For Employees

Jim worked at Widgets, LLC for five years. He was hired with great excitement, having come with excellent recommendations and…

How To Use Standard Operating Procedures To Become A More Productive Manager

Managers are often burdened with the task of leading a team and delivering personal results. Because of this, most managers…

Your Complete Guide To Team Management In 2016

You do not want to herd cats. Getting those independent and stubborn critters to go in the same direction towards…

The Complete Guide To Skyrocketing Your Customer Service Skills

If you’re not convinced that customer service matters more than just about anything else, review these stats that we recently…

23 Proven Ways To Boost Customer Satisfaction

Satisfied customers are the Holy Grail for any business. These are the customers that are loyal and that provide great…

Everything You Need To Know To Boost Customer Retention

Marketing is all about getting new eyeballs on your site, and new feet in the door, right? New customers are…

How To Measure & Boost Employee Satisfaction

As a leader or manager, you want satisfied employees: people who are excited to come to work, motivated to do…

A Quick Guide on How To Provide Amazing Customer Service

You’re about to go on a ski trip, and you order new gloves from an online website. You’re pumped, but…

Epic Guide To Managing Millennials In The Workplace

The Millennial generation’s particular challenge is a new set of workplace expectations that demand value in a very real way….

The Schedules of 20 Famous People, Past & Present [Infographic]

If you want to be successful in life and in your career, you have to develop consistent habits. Many of…

A Quick Guide To Marketing Your Business Online

There are so many tools you can use to market your business online, you might think it’s just too hard…

How To Solve Your Biggest Employee Retention Problems

There are many reasons why employees leave a company. Most of them are avoidable. You may already be working to…

The Top Leadership Qualities Every Manager Needs

Good leadership can be difficult to spot– sometimes leaders are quiet, leading by example. Other times, they’re front and center,…

The 12-Step Process to Improve Your People Management Skills

As a manager, it isn’t easy to manage a group of people. Sometimes, it feels like you’re team isn’t listening,…

10 Employee Engagement Activities that Keep Employees Happy

You want employees who are excited to come to work and ready to contribute. Engaged employees are good employees, and…

Employee of the Month by When I Work [CONTEST]

Every employee deserves to be recognized for their hard work, but as a small business owner, it’s not always feasible….

Where To Go To Find The Best Part-Time Employees

In 2017, the Bureau of Labor Statistics shows that 80.4 million workers age 16 and older in the United States…

The Complete Guide To Employee Development

Ever hear the phrase “if you’re not growing, you’re dying?” When it comes to our careers, this simple maxim is…

How To Write An Effective Employee Handbook

What if there was one tool that could keep all of your employees on the same page, knowing exactly what…

A Quick Guide To Effective Employee Engagement

You wouldn’t be a company if you didn’t have employees. And, if you want to be successful in business, you…

8 Ideas For Bringing New Customers Through Your Doors This Summer

Summertime, and the living is easy. …Except when you’re a business owner trying to usher new customers into the door….

5 Helpful Tips to Manage a Disgruntled Employee

We’ve all seen disgruntled employees. They’re unmotivated, decline to join in on team activities, and don’t seem to respect the…