It’s no secret that success in customer service industries hinges largely on prioritizing customer needs, and a common place for businesses to improve is simple availability. In order to cater to customers, some businesses have expanded their hours so that … Continue reading
Category: Industry Buzz | Tagged availability, customer satisfaction, management, overtime, schedule | Leave a comment
Here in the Minneapolis/St. Paul area, people are celebrating the beginnings of spring by peeling off their sweaters and breaking out the sandals. Are they jumping the gun a bit? Maybe, but they just can’t help it – summer is … Continue reading
Category: Insider Tips | Tagged employee satisfaction, management, scheduling, shifts, time-off | Leave a comment
If you’re skeptical about whether revamping your scheduling process could really impact your business, a recent article from HealthLeaders Media may change your mind. Only a short year and a half ago, St. Francis Hospital in Colombus, Georgia, struggled with … Continue reading
Category: Industry Buzz | Tagged employee satisfaction, hospital scheduling, management, mobile, nurse scheduling, scheduling | Leave a comment
We’ve all been there. You punch something into Google, like “Who is the muffin man?” and sure, you may find your answer there, but you’ll also end up lost in something entirely unrelated: muffin recipes, bakeries that have fresh-baked muffins, … Continue reading
Category: Industry Buzz | Tagged apps, cellphone, iphone, mobile | Leave a comment
Gyms are generally busy year-round, but when the snow starts to melt and the world begins awakening from the grey chill and regaining some color, many winter couch potatoes get an extra burst of motivation. Perhaps it’s the extra daylight, … Continue reading
Category: Industry Buzz | Tagged apps, fitness, gyms, scheduling | Leave a comment
According to two recent studies, there’s a sleep disorder epidemic among police officers, but a simple shift length switch may be a simple fix to keep officers alert on the job. The studies investigated sleep disorders among law enforcement officers, … Continue reading
Category: Industry Buzz | Tagged alert, overtime, police, scheduling | Leave a comment
The retail world has been abuzz this week with a report from Retail Action Project that speaks to the pains of being a shift worker in the industry. The report, “Discounted Jobs: How Retailers Sell Workers Short” looked at 436 … Continue reading
Category: Industry Buzz | Tagged retail, scheduling, trends | Leave a comment
“The boss” is a favorite token role of modern day comedy. Just think of iconic managers such as Michael Scott, Bill Lumbergh, and Jack Donaghy, whose clueless, arrogant, and condescending lines are quoted by viewers, while their characters are mocked … Continue reading
Category: Industry Buzz | Tagged bosses, management | Leave a comment
When managers begin the process of overhauling their schedule systems, they generally focus on streamlining the process through organization, and using tools that build accountability among staff. However, one aspect of a well-functioning schedule that is often overlooked is flexibility. … Continue reading
Category: Industry Buzz | Tagged balance, ROWE, scheduling | Leave a comment
When I Work recently rolled out an exciting update to their mobile app which allows managers to adjust their schedules wherever and whenever. Since sitting at a computer is a rare convenience for food service managers, necessary schedule changes tend … Continue reading
Category: News & Updates | Tagged android, apps, iphone, mobile, scheduling | 3 Comments