Case Studies: Theme Parks & Entertainment

See how attractions, theme parks and zoos use mobile employee scheduling software to save time.

1

Columbus Zoo & Aquarium

Columbus, OH

550+ employees

1 location(s)

Company Profile

Open since 1927 and long-considered one of the top-ten zoos in America, this zoo continuously focuses on ways to grow while retaining their mark of excellence in the zoo community. Their focus on quality has paid off, as the USA Travel Guide calls it the aspiration of any traditional zoo. Along with over 7,000 animals, this zoo has more recently expanded to include a water park, amusement park and golf resort.

Challenge

As the number of employees and departments grew, so did the scheduling challenges. Last minute changes, time-off requests, and shift swaps were manually entered and communicated, which was time-consuming and inconvenient for supervisors and employees. In addition, despite being handed hard copies of the schedule, staff members occasionally missed shifts.

Solution

After implementing When I Work, scheduling is easier and faster than ever. Every employee can access the schedule through their smartphone app, eliminating the need for hard copies, email, and telephone tag. Employees are more engaged in the schedule and management can instantly send notifications about shift openings or changes to the entire staff via text and email. When I Work saves valuable time and simplifies life for employees.

Results
  • ✓ Saves management 3-4 hours per week
  • ✓ Better communication via mobile apps
  • ✓ Eliminates hassles with last minutes changes
“The text message 'shift reminders' helped eliminate employee tardiness and absences, plus employees are better prepared for work. My managers are now able to create a 150+ person schedule in about an hour and our staffing this summer has been better than ever.”

Director of Operations
Columbus Zoo & Aquarium

2

Lanier World

Buford, Georgia

400+ employees

1 location(s)

Company Profile

Georgia's premier resort and summer vacation destination. 400+ employees | 12 departments, 16 different job roles.

Challenge

The height of the busy season requires a large number of seasonal employees and makes the scheduling challenging and cumbersome. Previously schedules were created on a spreadsheet and posted for employees. But ever-changing staffing needs resulted in constant changes to the schedule, which meant lots of phone calls to employees. This was not only time consuming but the problem was compounded by the demanding nature of the manager's job. These challenges resulted in missed shifts and frustration.

Solution

When I Work streamlined the scheduling and communication process. Schedule updates are simple and employees get automatic notification via text messages and email. Telephone calls have been eliminated. Employees have complete access to the schedule, while managers can monitor schedule changes and time-off requests via their mobile phones.

Results
  • ✓ Employees are more engaged with the schedule
  • ✓ Management saves time making and managing the schedule
  • ✓ Enhanced communications via web, apps and text
“We looked at other scheduling systems but chose When I Work because it was easy to use and the employees like using it. Before, the managers were on the phone all the time with employees about schedules. When I Work eliminated most of those calls by helping the employees be more self-reliant.”

Operations Director
Lanier World

3

Malco Theatres

Oxford, Mississippi

200 employees

6 location(s)

Company Profile

6 Theatres, approximately 200 employees, depending upon season: Concessions, usher, box, doorman, 3-D, Group Show.

Challenge

Prior to using When I Work, the schedules were done manually on a spreadsheet and posted. Employees would miss shifts because they "never saw the schedule". Calling employees and managing shift swaps was a big headache.

Solution

When I Work streamlined the schedule creation and communication process. Employees are now accountable for their shifts because of the interactive systems of text notices and reminders. The schedule each theatre manager creates is monitored by the regional manager to make sure staffing levels are adequate.

Results
  • ✓ Increased employee accountability
  • ✓ Save manager 4-5 hours of hassle per week
  • ✓ Increased communications between employees
[When I Work] makes scheduling like a living thing. We wanted a much higher reliability rate and a transparent process. When I Work gave us that.

Nathan McDaniel
Eastern Regional Manager